FAQ

FAQ

Is there a shipping charge?

  • If you purchase only 001 ALL IN ONE LEATHER CREAM : 185 yen nationwide
  • Other than above : 800 yen nationwide

In addition , shipping is free if your purchase amount is 4,950 yen (tax included) or more .

Can I see the actual product before purchasing?

Currently, it is only available for sale online .

We plan to gradually expand the number of stores that carry our products in the future. We will keep you updated on our official social media accounts, such as Instagram , about the stores that will be carrying our products.

When will my credit card payment be completed?

If you pay by credit card, the payment will be confirmed when your order is completed .

The actual billing and withdrawal dates will vary depending on the card company you use, so please check the information provided by your card company for details.

When will the credit card payment be completed? If I want to change my address after placing an order, can you change the shipping address for me?

If you wish to make a change, please contact customer support as soon as possible. Please note that we may not be able to accommodate changes if the item has already been prepared for shipping.

How will the refund be processed?

Refunds will be processed using the payment method used to place your order .

  • For credit cards: Refunds will be made through your card company. The actual timing of the refund will vary depending on the card company's closing date and processing status.
  • For other payment methods: Refunds will be made in accordance with the rules of each payment service.

*Please note that it may take some time for the refund to be reflected.